Support Policy

Thanks for registering on Famous5.in, Supporting all of our customers and sellers is very important to us and we strive to provide the highest level of support available. We do this because we back up our values, we care about our users, and want to assist them on this journey in getting the most out of Famous5.in. We will endeavour to provide the most efficient and effective support possible, within our support guidelines.

This Famous5.in Support Policy describes what support you can expect from us in regards to Famous5.in Service.

If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 9 September 2023.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support queries of our Customers, Sellers and Products sold on Famous5.in. Our Support Service includes assistance to Customers and Sellers. If required, please submit a support ticket at our helpdesk.

Product Support Channels

We provide Support Services through our Helpdesk – this can be Call, Ticket or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, LinkedIn, Instagram) at this time.

You need to submit a ticket using the Helpdesk to take advantage of our Support Service. 

Other support options

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.

General Information

If you would like to contact us regarding accounts, orders, shipments related questions, use our Contact Us. We will respond to you as soon as possible.

Customer Support: +91 777 000 6727 

Customer Support Email: customer.support@famous5.in

Seller Support: +91 777 000 6927

Seller Support Email: seller.support@famous5.in