Famous5.in Privacy Policy

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

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We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Famous5.in / Bring Back Life Private Limited and its affiliates including Sellers / manufacturers (collectively "Famous5.in") collect and process your personal information through Famous5.in websites, devices, products, services, online marketplace and applications that reference this Privacy Notice (together "Famous5.in Services").

By using Famous5.in Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Famous5.in, with a registered office at 5th Floor, D501, Gods County, Charholi KH, Alandi, Pune, Maharashtra, 412105 India.

• What Personal Information About Customers Does Famous5.in Collect?

• For What Purposes Does Famous5.in Use Your Personal Information?

• What About Cookies and Other Identifiers?

• Does Famous5.in Share Your Personal Information?

• How Secure is Information About Me?

• What About Advertising?

• What Information can I Access?

• What Choices Do I Have?

• Are Children Allowed to Use Famous5.in Services?

• Conditions of Use, Notices, and Revisions

• Related Practices and Information

• Examples of Information Collected

What Personal Information About Customers Does Famous5.in Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to Famous5.in Services. You can choose not to provide certain information, but then you might not be able to register or take advantage of many of our Famous5.in Services.

Automatic Information: We automatically collect and store certain types of information about your use of Famous5.in Services, including information about your interaction with content and services available through Famous5.in Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Famous5.in Services and other content served by or on behalf of Famous5.in on other websites. 

Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

For What Purposes Does Famous5.in Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services: We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

• Provide, troubleshoot, and improve Famous5.in Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Famous5.in Services.

• Recommendations and personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Famous5.in Services.

• Provide voice, image and camera services: When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.

• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.

• Communicate with you. We use your personal information to communicate with you in relation to Famous5.in Services via different channels (e.g., by phone, e-mail, chat, Messages etc).

• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Famous5.in, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

• To enable our systems to recognize your browser or device and to provide and improve Famous5.in Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice by referring Sec.18 of our Terms and Conditions.

Does Famous5.in Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Famous5.in and subsidiaries that Famous5.in  controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Famous5.in Services. For example, the products you order through our marketplace are from third parties. We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplace, restaurants registered on Famous5.in, merchants providing mobile recharges and bill-payment assistance. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.

• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Famous5.in or Famous5.in / Bring Back Life Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.

• Protection of Famous5.in and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Famous5.in, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, There are chances of not receiving or receiving notice to you when personal information about you might be shared with third parties, and you may have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.

• We follow the Standard when handling payment card data.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. 

• It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer. 

What About Advertising?

Third-Party Advertisers and Links to Other Websites: Famous5.in Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at Famous5.in, including interest-based ads.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Famous5.in ads and to measure their effectiveness. We may share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers. 

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the website or mobile application. To request access to personal information that is not available through Your Account you can submit a request to us by contacting us through email customer.support@famous5.in.  

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Grievance Officer or through e-mail Complaint-GRO@Famous5.in. Many of our Famous5.in Services also include settings that provide you with options as to how your information is being used

• As described above, you can always choose not to provide certain information, but then you might not be able to register or to take advantage of many of the Famous5.in Services.

• You can add or update certain information on pages such as those referenced in What Information Can I Access?. 

• If you do not want to receive e-mail or other communications from us, please contact us through contact us page on website. If you don’t want to receive in-app notifications from us, please contact us through contact us page on website.

• If you do not want to see interest-based ads, please contact us through contact us page on website.  

• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Famous5.in Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. 

• If you want to browse our websites without linking the browsing history to your account, you may do so by blocking cookies on your browser.

• You will also be able to opt out of certain other types of data usage by updating your settings on the applicable, device, or application. Most non-Famous5.in devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.

Are Children Allowed to Use Famous5.in Services ?

Famous5.in does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18 years, you may use Famous5.in Services only with the involvement of a parent or guardian.

Conditions of Use, Notices , and Revisions

If you choose to use Famous5.in Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Famous5.in, please send your concern through e-mail to customer.support@famous5.in with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will try to not change our policies and practices to make them less protective of customer information collected in the past.

Related Practices and Information

• Conditions of Use (Refer Sec.1 of Terms and Conditions)

• Refund Policy by Visiting to https:/Famous5.in/Refund-policy

Examples of Information Collected

Information You Give Us When You Use Famous5.in Services

You provide information to us when you:

• search or shop for products or services in our marketplace;

• add or remove an item from your cart, or place an order through or use Famous5.in Services;

• download, stream, view, or use content on a device or through a service or application on a device;

• provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile;

• talk to or otherwise interact with our Customer Care Centre, Sales Person, Sellers, Franchisee, Affiliates, Etc.

• upload your contacts, including access to mobile device contacts for certain services;

• configure your settings on, provide data access permissions for, or interact with an Famous5.in device or service;

• provide information in your Seller Account, Restaurant Central Account, Service Provider Account, or any other account we make available that allows you to develop or offer software, goods, or services to Famous5.in customers;

• offer your products or services on or through Famous5.in Services;

• communicate with us by phone, e-mail, or otherwise;

• complete a questionnaire, a support ticket, or a contest entry form;

• upload or stream images, videos or audio or other files while using Famous5.in Services;

• use our services such Discount Offer Coupons, Newsletters, Wishlist, Compare Products, etc.

• participate in Discussion Boards or other community features;

• provide and rate Reviews;

• specify a Special Occasion Reminder; or

• employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

• identifying information such as your name, address and phone numbers, Date of Birth, Gender, Occupation, Profile, Preferences, etc;

• payment information;

• your age;

• your location information;

• your IP address;

• people, addresses and phone numbers listed in your Addresses;

• e-mail addresses of your friends and other people;

• content of reviews and e-mails to us;

• the personal description and photograph in Your Profile;

• images, videos and other content collected or stored in connection with Famous5.in Services;

• information and officially valid documents regarding identity and address information, including PAN numbers;

• credit history information;

• corporate and financial information; and

• device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Famous5.in devices.

Automatic Information

Examples of the information we collect and analyze include:

• the internet protocol (IP) address used to connect your computer to the internet;

• login, e-mail address, and password;

• the location of your device or computer;

• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;

• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;

• Famous5.in Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);

• version and time zone settings;

• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Bestsellers, Suggested Product, Products you may like, Similar Products, etc

• the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);

• phone numbers used to call our customer service number; and

• images or videos when you shop in our marketplace using Famous5.in Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;

• account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services;

• information about your interactions with products and services offered by our affiliates;

• search results and links, including paid listings (such as Sponsored Links);

• information about internet-connected devices; and

• credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Famous5.in / its supporting Services / supporting & Tie up Applications include:

• status of recent orders (including subscriptions);

• your complete order history;

• personally identifiable information (including name, e-mail, password, and address);

• payment settings (including payment method information, promotional certificate, and gift card balances and settings);

• e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters, Shipping and Delivery Details, etc );

• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);

• shopping lists and gift registries (including Wish Lists);

• your content, devices, services, and related settings, and communications and personalized advertising preferences;

• content that you recently viewed;

• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

• If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in Vendor / Seller Pannel.

• If you are a service provider listing on our Service Provider Network, you can access your account and other information, and adjust your communication preferences, by updating your account in Vendor / Seller Pannel;

Grievance Officer

Please find below the details of the grievance officer:

Name: Dattatray Dhobale

Designation: Grievance officer

e-mail PDF: complaint.gro@Famous5.in

Address: Famous5.in   / Bring Back Life Private Limited, God’s County, Charholi KH, Alandi, Pune, Maharashtra, India-412105

For details regarding grievance redressal mechanism, please visit our Conditions of Use by referring our Terms and Conditions to report grievance.

Send email to customer.support@famosu5.in to report issues with orders, delivery or sellers.

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act and the Consumer Protection Act and the Rules enacted under those laws.

We at Famous5.in value your trust in us and make constant attempt to make your shopping experience enjoyable and transactions hassle free. We know that the information that you share with us is personal and is of importance to you and us and therefore we harp upon the privacy of your information. We take reasonable security measures. We do not indulge into unrestricted or unhindered collection of personal data and/or dissemination thereof. To get acquainted with our privacy policy kindly go through the following statements.

By mere use of the Website, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy.

By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with these terms of use, you may refrain from using / accessing the website.

Information we gather and store

Contact information – We will collect your name, mobile number, email address, IP address, street name, city, state, country, pin code, etc.

Payment and billing information – We will collect your billing name, billing address and payment method when you purchase a product on our website.

The information posted by you in a public space on our website like giving a feedback or third-party social media site belonging to Famous5.in.

Demographic information – We will collect information about you regarding your purchases of different products on our website. We may collect the said information as a part of survey also.

We will collect information about the browser you’re using, what site you came from, duration of time spent on our website, pages accessed on our website or what site you visit when you leave us etc. We will also collect information about the type of mobile device you are using, location of your mobile device, mobile device ID, model, manufacturer or the version of the operating system of your computer or device.

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

If you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your information

We use your information to provide you with smooth, efficient and customized experience.

We may use information collected about you via our site to contact you for confirmation of a purchase on our website or for other promotional purposes, to make our website and products better. We may combine information we get from you with information about you we get from third parties, to protect our company, our customers and/ or our website, for our own offers or products, or third-party offers or products we think you might find interesting, to send you email/s or SMS/s about your account, to enrol you in our newsletter/s and assistance for enforcement of law.

We use information as otherwise permitted by law.

Storage of information by the Payment Gateways

You understand that, We do not store your credit/debit card, net banking, UPI or other related information like the card number, expiry date, CVV and the name on the card. The Payment Gateways may save aforesaid information with them, we do not take any responsibility in any manner whatsoever of the information stored/collected by them and the use thereof. You are requested to read the privacy policy of the Payment Gateways

Sharing of information with third parties

We will share information with third parties who perform services on our behalf and/or our business partners. Our business partners may use the information we provide them as per their privacy policies.  We may share information if we think we must in order to comply with the law or to protect ourselves. We may share your information with our affiliates in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any subsidiaries, sister concerns, firms, individual, joint venture partners or other companies that we control or that are under common control with us.

Email Opt-Out

To stop receiving our promotional emails, please click on the unsubscribe button/box in the email received by You. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases/ orders.

Third party sites

If you click on any of the links to third party websites, you may be taken to such websites we do not control. This policy does not apply to the privacy policies of those websites. Read the privacy policy of those websites carefully. We are not responsible for any of these third party site/s in any manner whatsoever including the transaction/s taking place through the Payment Gateways.

Grievance Officer

In accordance with Information Technology Act 2000 and rules framed there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Mr. Dattatray Dhobale – Founder (Bring Back Life Pvt Ltd.)

Address: Gods County, Charholi KH, Alandi, Pune

Phone: +917770006727

Email: Customer.Support@famous5.in

If you have any questions about this Policy or other privacy concerns, you can also email us at Customer.Support@famous5.in.

Updates to this policy

From time to time we may change our privacy policy. We will not give any prior notice of change of this Privacy Policy. Please check our website periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the courts at Pune will have exclusive jurisdiction over the same.